66
Notify by email when proof is rejected
under review
Flora C
I was surprised that I never received any email notification when my proof was rejected due to size - it would be super if we received notification outside of the website for when this happens as I spent a long time assuming everything was fine!
Log In
R
Richard
I had the same issue last week so after 28 hours I asked if there was a problem and was told we should have sent you an email saying there was a problem with the upload. I checked my spam folder but I had not received an email. The team as always were helpful and friendly though and quickly got my proofs done each time
Sticker Mule
under review
Hi Flora! That is super frustrating! Thanks for reporting this issue as it's definitely a bug. We should be notifying you if a proof has an issue. Our team will look into fixing this for the future. Thanks again.