I do marketing for a non-profit and through a series of events I got a new title, new email address and the old one was deleted. Because of that, when I forgot my password to Sticker Mule, I was unable to use the "forgot password" feature. I took a chance by messaging them on Instagram for help. Within a few minutes Jennifer was having a conversation with me and helping me get all of my previous orders on my new account! It was so easy, zero stress, and I was talking to a REAL person! This kind of customer service goes a long way with me (I'm no Karen, I promise, but I've worked customer service for 15 years and understand both sides of it). Anyways, thank you Sticker Mule for your awesome products, quick turnaround time, and wonderful customer service. You've got a loyal customer and free advertisement from me!