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Upscaler needs more information upfront about file size limitations and more
The new upscaler interface is lacking important information upfront, about the MAXIMUM filesize in pixels and MBs or that can be uploaded and then exported. I was told by support that the maximum export size is 4032x4032, which is 13.5 inches at 300 dpi. The new upscaler does not specify 1X or 4X or 8X like before, so I can't tell what the interface scaling automatically selected. I need double the framesize 8064x8064 exported for my print projects
I suggest incorporating information about the daily upscale limit on the upscale page. Presently, the website lacks any notification regarding this restriction, resulting in a recurring situation where I invest time in attempting to upscale, only to receive subsequent emails indicating issues with the process. Clearly communicating the existence of a limit, either on the website or through email correspondence, would mitigate such challenges and contribute to a more streamlined experience for users.
Contact someone at Sticker Mule
Hi there - not sure why the 'contact us' is so hidden... I'd love to talk to someone about my billing... all my orders show they've been paid for and are in production yet I just got 6 emails saying my work is on hold til payment issues are worked out. What gives? Who can I talk to about this contradiction in messages to ensure things are rolling as promised?
My order is stalled, help!
Hey, I have no feedback on order R700738324 and I need the stickers for next Saturday. What is going on? It's been three days I'm waiting for a proof and I don't know what to do.
Make it more apparent whether a customer is purchasing an individual sticker vs a roll of stickers.
Order R301488563 was amazing despite the fact I didn't provide a great sample. you guys did great! If our Safety team likes them, I will order more. Wendy
Artwork approval process
WHY did I have to approve FINALIZED artwork that I sent to you?! I had no idea that I needed to “approve” the art! I stumbled upon this while starting another order for something completely different! This has made me miss the deadline for when I needed the product next week! VERY DISAPPOINTING that I was not alerted by text or something less antiquated than emails that end up in a slurry of other emails!
The last three orders I received were shipped inside plastic envelopes (incl. bubble wrap). It would be nice to see a more eco-friendly shipping option. I would even pay something extra for such a service.
Stop using shrink wrap
I've ordered several times and have had the plastic wrap ruin some of my stickers. Plus it's super wasteful. I order from other similar businesses and no one else shrink wraps their stickers and magnets so I don't see why it's necessary.